In last week’s episode on Customer Service we learnt the super simple Expectations framework, that explains how we often let our customers down. Did you know the same tool can be used internally in your business, to manage frustration and team member fails?

Clearly communicated Expectations are the first layer of Context and the first place to look when Stuff is going wrong in your business.

Click here to learn the ridiculously easy 3 step process for turning a team fail into change that WOWs.


Originally authored by Jacob Aldridge.