Mastering Client Retention

[ Blackboard Fridays Ep. 93 ]
by Jacob Aldridge Published

In another one of our awesome guest hosts, please allow me to welcome Greg Smith from Masters of Client Retention.

You are almost certainly aware (through research ... or your own trial and error) that continuing to service your existing clients is far more profitable than constantly having to find new clients. But HOW do you do that?

Greg and his network have developed this 5 Step Client Retention process ... and he's quick to point out that it's an ecosystem, not a linear process, with humans at the centre. The success of every business is your customers, so delight them ... or your competitors soon will!

Enjoy some time with Greg - you can see in just a few minutes why he is so much fun to work with.


Take 5 minutes each week to focus on your business instead of dealing with the demands of working in it.

Blackboard Fridays

Jacob Aldridge
read more by Jacob Aldridge

Over the past 12 years, more than 300 active growth businesses in Australia, the UK, and Asia-Pacific have worked with Jacob in his role as an international business coach, partner and advisor.

As the Head of Advisory at businessDEPOT, Jacob continues to work one-on-one with SME businesses and directors, while also leading the development of our Strategic Advisory services across Workshops, Group Programs, and Online business guidance.

Jacob's alumni clients and those who have attended his presentations describe him as the smart and quirky business guy who makes genuine change happen. He brings business experience that impacts both profit and valuation, plus a unique energy borne from the belief that business is best when it's fun.

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